Return Policy

Return Policy

Pursuant to European Directive 2011/83/EU and European consumer protection regulations, we inform our customers that they can return their order within 14 days of receiving it, without having to provide any reason.

πŸ›’ Return conditions:

  • The product must be intact, unused and returned in its original packaging.

  • Return shipping costs are the responsibility of the customer, unless otherwise agreed.

  • Returns of damaged, used, or products without the original packaging are not accepted.

πŸ” Return procedure:

  1. Send a written withdrawal request within 14 days to the email address: [insert support email] .

  2. After confirmation, send the product to the address that will be communicated to you via email.

  3. Once we have received and verified the product, we will process the refund within 14 days, using the same payment method chosen during the purchase.

ℹ️ Additional information:

  • The right of withdrawal applies only to consumer customers (natural persons) . Returns from companies (B2B) are not accepted.

  • If you paid via Klarna , the refund will be handled directly through Klarna, according to their times and methods.

For any questions or clarifications, our Customer Service is at your disposal.